ITSM stands for Information Technology Service Management. It is a set of policies, processes, and procedures that organizations use to manage their IT services and infrastructure in a structured and consistent manner. The goal of ITSM is to align IT services with the needs of the business, while also ensuring that IT services are delivered efficiently and effectively.
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Introduction to ITSM
Overview of ITSM
Benefits of ITSM
Service portfolio management
Financial management for IT services
Business relationship management
Service level management
IT service continuity management
Release and deployment management
Service asset and configuration management
Continual Service Improvement
CSI approach and methods
Service desk tools
Incident management tools
Problem management tools
ITSM and IT Operations
IT operations management
IT service automation
DevOps and ITSM
ITSM and cloud computing
ITSM and Business Strategy
Aligning ITSM with business goals
Business process improvement
ITSM and customer experience
ITSM and digital transformation
ITSM implementation planning
ITSM implementation challenges
ITSM implementation best practices
ITSM implementation case studies
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