In the dynamic landscape of modern IT operations, proficiency in managing and administering ServiceNow instances is a prized skillset. Enter the ServiceNow Admin course, a meticulously designed training program crafted to equip individuals with the essential skills and knowledge needed to navigate and optimize ServiceNow environments. This comprehensive course encompasses a wide spectrum of crucial topics, ranging from ServiceNow architecture to user management, data administration, service catalog management, and reporting.
Learn technology with a experienced professional who have expertise in their particular technology.
We are providing training based on practical oriented approach which aims to clear all doubts by giving more practice while learning
We are providing job oriented course training which focuses on the knowledge and skills required for the job.
We believe that everyone should get the opportunity to learn their desired course. So we provide flexibility timings.
In live project to Known what, why and how of any application build in that technology.
We offer lifetime access to our learning system which make trainees to gain all the knowledge and skills required for the job.
ServiceNow Administration Basics
Introduction to ServiceNow platform
ServiceNow navigation and user interface
Setting up and managing users and groups
Configuring access controls and permissions
Working with forms and fields
Creating tables and defining relationships
Introduction to scripting in ServiceNow
ServiceNow Data Management
Importing and exporting data
Creating and managing data sources
Data policies and data imports
Using transform maps
Using web services and REST APIs
Using ServiceNow reporting and analytics
ServiceNow Incident Management
Incident management process overview
Creating and managing incidents
SLA and OLA management
Incident escalation and resolution
Using ServiceNow collaboration tools
Incident management reporting and analytics
ServiceNow Problem Management
Problem management process overview
Creating and managing problems
Problem investigation and diagnosis
Problem resolution and closure
Using ServiceNow collaboration tools
Problem management reporting and analytics
ServiceNow Change Management
Change management process overview
Creating and managing changes
Change assessment and approval
Implementing and verifying changes
Using ServiceNow collaboration tools
Change management reporting and analytics
ServiceNow Service Catalog Management
Service catalog management overview
Creating and managing catalog items and categories
Service request management
Using workflows to automate service requests
Using ServiceNow collaboration tools
Service catalog management reporting and analytics
ServiceNow Service Level Management
Service level management overview
Creating and managing service level agreements (SLAs)
SLA workflow and automation
Service level reporting and analytics
Using ServiceNow collaboration tools
ServiceNow Configuration Management
Configuration management overview
CI identification and tracking
CI relationships and dependencies
Configuring and managing ServiceNow discovery
Using ServiceNow collaboration tools
Configuration management reporting and analytics
ServiceNow Asset Management
Asset management overview
Creating and managing assets
Managing asset life cycle
Software asset management
Using ServiceNow collaboration tools
Asset management reporting and analytics
ServiceNow Service Portal
Service portal overview
Configuring and customizing service portal
Creating and managing widgets
Service portal scripting and automation
Using ServiceNow collaboration tools
Service portal reporting and analytics
ServiceNow Performance Analytics
Performance analytics overview
Creating and managing scorecards
Creating and managing indicators
Creating and managing breakdowns
Performance analytics reporting and analytics
Using ServiceNow collaboration tools
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