Salesforce Administration Training

Overview of Salesforce and its products

Introduction to Salesforce Administration

Understanding the Salesforce architecture and data model

Navigating the Salesforce interface

Introduction to Salesforce security

Understanding Salesforce data types and fields

Creating and managing records

Importing and exporting data

Using data tools like Data Loader and Data Import Wizard

Managing data quality

Creating and managing users, roles, and profiles

Assigning permissions and controlling access

Customizing page layouts and record types

Creating and managing custom fields

Configuring search settings

Introduction to process automation

Creating and managing workflows

Configuring approval processes

Creating and managing process builder

Introduction to Salesforce Lightning Flow

Creating and managing reports

Creating and managing dashboards

Using report and dashboard filters and formula fields

Configuring report and dashboard access

Introduction to Salesforce Einstein Analytics

Overview of Salesforce Sales Cloud

Managing leads, opportunities, and accounts

Managing campaigns and generating leads

Configuring sales forecasting

Integrating with Outlook and Gmail

Overview of Salesforce Service Cloud

Creating and managing cases

Configuring case queues and assignment rules

Creating and managing knowledge articles

Integrating with email and web chat

Introduction to Salesforce Community Cloud

Creating and managing communities

Configuring community branding and navigation

Creating and managing community users and groups

Configuring community security and access

Introduction to Salesforce Marketing Cloud

Creating and managing campaigns

Configuring email templates and tracking

Managing subscriber lists and data extensions

Integrating with Sales and Service Clouds

Introduction to Salesforce mobile app development

Creating and managing custom mobile apps

Configuring mobile app security

Introduction to Salesforce AppExchange

Publishing and managing custom apps on AppExchange

Introduction to Salesforce integration

Using Salesforce APIs and connectors

Configuring Salesforce integrations with external systems

Understanding middleware platforms

Creating and managing Salesforce integrations with middleware

Introduction to Salesforce advanced administration

Configuring Salesforce for multi-language support

Using Salesforce Lightning Experience

Managing and resolving Salesforce data issues

Salesforce release management and sandboxing